Frequently Asked Questions

Physiotherapy is a healthcare profession focused on restoring movement and function after an injury, illness, or disability. It includes manual therapy, exercise, education, and modalities like ultrasound or electrotherapy.

No. You can book directly with a registered physiotherapist in Ontario. Some insurance plans may require a referral for reimbursement—please check with your provider.

Your first session includes a full assessment, medical history review, physical exam, diagnosis, and a customized treatment plan. You may also receive treatment on the same day.

Initial assessments take about 45–60 minutes. Follow-up treatments typically last 30–45 minutes.

We treat back pain, sports injuries, arthritis, post-surgery rehab, repetitive strain injuries, motor vehicle accident injuries, work-related injuries, neurological conditions, and more.

WSIB (Workplace Safety and Insurance Board) covers the cost of physiotherapy for employees injured at work in Ontario. You must report the injury and file a WSIB claim to be eligible.

Simply contact us. We will assist with the paperwork, perform a physiotherapy assessment, and submit your treatment plan to WSIB for approval.

No. If your WSIB claim is approved, physiotherapy is fully covered and directly billed—no out-of-pocket cost.

We commonly treat back and neck pain, repetitive strain injuries, muscle/joint sprains, slip and fall injuries, and lifting-related injuries.

Yes. If you’ve been injured in a car accident, Ontario auto insurance typically covers physiotherapy through the Statutory Accident Benefits system.

You’ll need a claim number from your insurance company. We’ll handle the rest, including communication with your adjuster and direct billing.

A doctor’s referral helps validate your injuries, but you can start physiotherapy right away. Having a lawyer is optional.

We treat whiplash, soft tissue injuries, concussions, lower back pain, joint stiffness, and more.

IFHP (Interim Federal Health Program) provides free health coverage to refugees and asylum seekers. It covers physiotherapy services at approved clinics like ProHeal Physio.

If you are a protected person, refugee, or asylum seeker, you likely qualify. Just bring your Medavie Blue Cross coverage number to your appointment.

No. Physiotherapy under IFHP is 100% covered with no out-of-pocket cost.

Yes. You can book an assessment directly with us. We will help you with documentation and billing.

Yes! We offer direct billing to most extended health care plans, WSIB, MVA insurers, and IFHP/Medavie Blue Cross.

We work with Sun Life, Manulife, Canada Life, Blue Cross, Green Shield, Desjardins, and many more.

Bring your insurance card, policy number, and a doctor’s referral if required by your plan. We’ll take care of the rest.

If there's a co-pay or deductible, we’ll inform you in advance. You’ll only be responsible for the remaining balance.